Warranty and product support

A specific warranty period or coverage applies only when stated for the product. Please contact us before buying if you need confirmation of the terms.

If something is not working

Check the supplied instructions and power connection. Contact us with the order number, product name and a description of the issue. Clear photos may help.

Before repair or return

Wait for instructions before opening, repairing or shipping the item. We review requests using the applicable product terms and consumer rights. Any paid inspection or repair must be explained and agreed before it is arranged.

Everyday use

Follow the supplied instructions and retain your proof of purchase. Do not use an item if the power cable or housing is damaged.