Blackxpace is an online Ecommerce Store. We aspire to deliver fine jewelry pieces that bring happiness and brilliance to all of our customers. We are committed to Total Customer Satisfaction. We believe in long-term, trusting relationships with our customers. Please contact us if you have any questions or concerns. Our friendly customer service team will try their best to help.

Need to talk to us? Call us at +923304767586 or email us at admin@blacxpace.com.

Returns and Exchanges

Return Policy

Return or exchange can be made within 7 days of receiving your package. Exchanged orders will have the same discount/promotion as the original order if any. Items must be returned in original brand new condition with the original packaging and free gift if any. All Products must be returned in unused condition with the original tags still attached, not tampered.

For Orders with Promotions.

When you partially return an order that had a discount promotion with minimum order value requirement, the discount on the order will be adjusted according to the total value of remaining item(s).  Your refund amount will reflect adjusted discount.

For Orders with Free Gifts.

 When you return an order, and the remaining amount falls below the minimum threshold, please make sure to include the Blackxpace gift in your return. Otherwise, the retail value of the gift will be deducted from the refund amount.

Items that have been worn, damaged, and/or altered will not be accepted for return. All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense

Please note that a claim must be filed within 7 days of receiving your order if it is defective, damaged, or incomplete upon arrival. Any lost or not received packages shipped within the U.S. must be reported within 30 days of the date the order was shipped. Delivery related issues for International shipments must be reported within 60 days of the date order was shipped.

For Returns paid via Credit Card: 

If customer’s bank declines the Refund transaction, please note that Store Credit will be issued instead.

If the refund authorization is declined by the card issuing bank, the issuer indicates in real time, that the cardholder’s account is not capable of accepting the refund. A refund decline prevents the cardholder’s payment method from being refunded.

Common reasons for declines:

Card account is closedCard account is frozen due to fraudCard account does not support refunds (ex. some prepaid cards)Original Transaction was placed over 60 days ago.

Returns and exchanges address:

The Address will be provided on Billing E-mail after initiating the Return request.

How do I request an exchange?

Exchange Instructions

If your order was delivered within the last 7 days and the items are in brand new unused condition, you can return it to us with a completed Return / Exchange form. This form can be found on the back of your packing slip. When exchanging for an item with a higher price, you will receive a PayPal invoice via email, and you can pay the balance using your PayPal or credit/debit card. (PayPal account is not required to pay the invoice) Your exchange will then be processed and shipped once the balance is paid.

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When will I get my refund/exchange?

Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-7 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

If it has been more than 7 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

Attention: Please note that all return/exchange items must be in brand new condition with the original packaging. Items that have been worn, damaged, and/or altered will not be refunded or exchanged. We reserve the right to refuse any such items and return them to you at your expense.

What do I do if I received damaged or defective items?

If you receive the damaged or defective item(s), please initiate a return From My Account Page.

 Unacceptable Disputes.

Blackxpce shall not accept any unreasonable disputes, including:

a. The buyer does not like it.

b. Change of mind

c. Products smell unusual.

d. The buyer ordered the wrong items.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Shipping

Where do you ship from? How long will it take to ship my order?

• All orders are shipped from China warehouse.

• Orders are shipped depending upon the chosen shipping method. Estimated Time can be Reviewed on checkout page.

What are the shipping options?

We offer free standard shipping on all orders – no minimum purchase required!. For the customers who want their order to be Delivered as soon as possible than we have our other shipping methods that can be reviewed during checkout

The estimated delivery times and fees can be reviewed during the checkout process. The estimated delivery time excludes weekends and holidays.

My tracking information shows “Delivered” but I did not receive it. What should I do?

Please check with your family members or other residents who might have access to your mailbox.

If your package is still not located, you can contact the shipping carrier with your tracking number for detailed delivery information.

If you need further assistance, please email to sales@blackxpace.com with your order number. Please contact us within 7 days to file a claim for any lost packages. Claim process may take up to 3 business days and you must submit a signed claim form.

Order and Payment

Can I cancel my order?

We will try our best to cancle any unshipped orders by request.

Between 9:30 AM & 5:00 PM (+5 GMT) , Mon – Sat, please call us at +923304767586.

At any other time, you can conveniently reply to your order confirmation email or send direct email to sales@blackxpace.com with a message stating that you would like to cancel the order. We will reply as soon as possible.

We are unable to cancel any shipped orders.

How do I pay for my order?

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept & PayPal.

We DO NOT accept money orders, checks, or cash.

How can I check the status of my order?

You will be notified of your order status via email. You can also check the status of your order under “My Account” on our website if you placed an order with your account.

If you placed an order as a guest without creating an account, your account will automatically create based on your e-mail. You will receive an email having link to login to your account.

Is it safe to use my credit card on your website?

Yes! Your personal online safety is extremely important to us. When you make a purchase on our website, your card information is protected by one of the most widely used and trusted security systems on the Internet. Exchange of sensitive personal information is encrypted with a 256-bit SSL certificate. Card information is not stored on our site for security purposes. Our website is regularly scanned and tested for malware/viruses.

Why is my payment being declined?

When your payment is declined, you will receive an error message with a reason for the declined transaction.

If the error message mentions “please enter a valid billing address and card verification number,” your transaction was declined due to an incorrect billing address or card security code. You can try again with the correct information.

If the error message mentions “declined by card issuing bank,” the transaction was declined by your issuing bank. You will need to call the bank at the number printed on the back of your card for more information.

When your payment is declined, you may see a pending transaction on your account, which should disappear within 3-5 business days, depending on your bank. Most cards will show reversals in negative value after the decline. You will not be charged with a pending transaction from a declined checkout attempt.

How do I apply promo code?

One valid coupon code can be entered at the cart and on Chekout page.  Promo Code is only valid for Full-priced items, “Weekly Deals” or “Clearance” items are not eligible for any additional discounts. Promo Codes cannot be combined, redeemed for cash or applied to taxes or shipping. Coupon code can’t be applied to prior purchases. Additional restrictions may apply, more information is available in “Details” part of promotion banner. 

All promotion offers are subject to change, alteration, or termination by BLACKXPACE in its sole discretion at any time.

Products

Can I order a custom design or size?

​We currently do not offer customization and resize service.

Can I resize my Product?

We do not recommend resizing our rings because it might ruin the plating and loosen the stones during the process. However, if you need to resize the ring, please make sure to work with reputable jeweler and ask about their quality assurance policy. Please note that once an item has been altered it will void our return policy. 

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