If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Blackxpace website.
Return request must be raised within 30 days for all items from the date of delivery.
mind. Please refer to the Button for more information.
Delivery
Your chosen shipping method determines how quickly you'll receive your product.
The delivery timeframe depends on your preferred shipping option.
Get your product fast! Choose the shipping method that best suits your needs.
We offer a variety of shipping options to get your product to you quickly and conveniently.
Select the shipping option that works best for you and enjoy a smooth delivery experience."
We want to ensure you receive your product as soon as possible, so choose the shipping method that fits your timeframe.
Delivery times vary based on the shipping method you choose."
Select your preferred shipping method at checkout.
I've bought jewelry gifts from several stores over the years and this is the best experience by far. The quality control is clearly excellent — the piece looks and feels premium. My partner was genuinely emotional when she opened it. Already recommended to my whole team.
ET
Emily T.Auckland, NZ
5 out of 5 stars★★★★★
Arrived fast, looks amazing
Ordered during a sale and couldn't believe the value. Arrived in under a week looking absolutely beautiful. The finish is smooth and the piece catches the light wonderfully. Already planning to order another style soon.
MG
Maria GonzalezMadrid, ES
5 out of 5 stars★★★★★
Perfecto en todos los sentidos
Lo compré con algo de dudas pero al recibirlo quedé encantada. La joya es preciosa en persona, mucho más que en las fotos. La calidad de los acabados es excelente y el envío fue rapidísimo. Lo recomendaría a cualquiera sin dudarlo.
FA
Fatima Al-HassanDubai, AE
5 out of 5 stars★★★★★
Fast shipping, gorgeous jewelry
Ordered on a Thursday and it arrived Saturday — incredible. The piece itself is exactly as described and photographs beautifully. I've already recommended this store to everyone at work. A small velvet pouch was included which was a lovely bonus.
SM
Sarah M.Manchester, UK
5 out of 5 stars★★★★★
Absolutely love this!
I was a little nervous ordering jewelry online but I'm so glad I did. The craftsmanship is stunning — every detail is perfect. It arrived beautifully packaged two days early. I've already received so many compliments. Will definitely be ordering again.
ZA
Zara AhmedLahore, PK
4 out of 5 stars★★★★☆
Really good, would buy again
This is my second purchase from this store and the quality has been consistently excellent. The piece arrived well packaged and looks beautiful. Performs exactly as described and I've had no issues at all. Would love to see more design options in the future.
Frequently Asked Questions
Everything you need to know before you buy. Can't find an answer? Contact us — we reply within 24 hours.
Shipping & Delivery
We deliver within 5–10 business days for standard shipping. Estimated delivery dates are shown on each product page before checkout.
Yes! We offer free shipping on all orders over $15. Orders below $15 have a small flat shipping fee applied at checkout.
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Yes, we ship worldwide. International delivery times vary by location, typically 7–15 business days.
Product Questions
Yes! All our jewelry is made from genuine 925 sterling silver, meeting international purity standards.
Our rings are electroplated and treated to resist tarnishing. To maintain their shine, we recommend avoiding prolonged contact with water, perfume, and lotions. Store in the pouch provided when not wearing.
High carbon rhinestone and moissanite are premium diamond simulants — they look identical to real diamonds but at a fraction of the price. They offer similar brilliance, clarity, and fire without the diamond price tag.
Every product page has a Size Guide link. We recommend measuring your finger at the end of the day when fingers are slightly larger. If between sizes, size up for comfort.
Our 925 sterling silver pieces are generally suitable for sensitive skin. If you have severe metal allergies, we recommend consulting with your doctor before purchasing.
Returns & Warranty
We offer a 30-day hassle-free return policy. If you're not completely satisfied, simply contact us within 30 days of receiving your order and we'll arrange a return or exchange.
We're so sorry if this happens! Please contact us within 48 hours of receiving your order with a photo of the issue. We'll send a replacement at no cost to you immediately.
We offer a 30-day hassle-free return policy. If you're not completely satisfied, simply contact us within 30 days of receiving your order and we'll arrange a return or exchange. Normal wear and tear is not covered.
Simply email us at support@blackxpace.com or use the chat button on our website. Our team responds within 24 hours on business days.
Payments & Security
Absolutely. Our website uses SSL encryption and all payments are processed through fully secure, PCI-compliant payment gateways. We never store your card details.
We accept PayPal, Visa, Mastercard, and American Express. PayPal Pay Later is also available if you'd like to split your payment.
Yes! PayPal Pay Later is available at checkout, allowing you to split your purchase into interest-free payments.
Orders & Account
Orders can be modified or cancelled within 12 hours of placing them. After that, they enter processing and cannot be changed. Contact us immediately if you need to make changes.
Please check your spam/junk folder first. If it's not there, contact us with your name and email address and we'll resend your confirmation right away.
No! You can checkout as a guest. However, creating an account lets you track orders, save addresses, and access your order history easily.
